Refund Policy

The 48-hour window

Buying a plan makes your credits available immediately. Starting straight away means giving up the statutory 14-day right to cancel and be repaid in full including what you have already used — the terms are stated beside the buy button, and we keep a record of the version in force against your purchase.

What you get instead is 48 hours, and unlike the statutory right you gave up, it costs you nothing you have not used. Inside that window, write to support@eyeagnosis.app from the address on your account and we refund what you have not used. We process it to your original payment method, usually the same day. Your bank takes its own five to ten days after that.

How the amount is worked out

Credits you have not spent come back in full. Credits you have already spent are deducted at the plan’s own rate — what you paid, divided by the credits the plan includes.

• Bought a plan and scanned nothing? All of it comes back.
• Used 5 scans on the $29 plan? At $0.64 a scan that is $3.22, so $25.78 comes back.
• Used the whole allowance? There is nothing left to refund.

We do it this way because a reading cannot be handed back. Refunding a plan whose credits have already been spent would mean giving those readings away, and that cost would end up in everybody else’s price.

Renewals

A renewal is not automatically refundable, but tell us if one caught you by surprise and we will look at it. Cancelling before the renewal date always avoids the charge, and you keep your access until the period you have paid for ends.

Yearly plans

The same 48 hours apply, on the same pro-rata basis. After that, a yearly plan can be cancelled but the remaining months are not refunded, unless the law where you live says otherwise — in which case it does.

One-on-one assessments

A session can be cancelled or moved up to 24 hours before it starts, and is refunded in full. Inside 24 hours, or if nobody arrives, it is not refunded — the practitioner has held the hour.

If something went wrong

A scan that failed, or credits that were charged twice, are always put right, at any point, and the 48 hours do not apply. That is not a refund request; that is us fixing our own mistake. Write to support@eyeagnosis.app and tell us what happened.

Bought through Apple or Google

If you subscribed inside an app store rather than on this site, the store handles the money and its rules apply, not ours. Apple takes refund requests at reportaproblem.apple.com and decides them itself; Google Play has its own window in your order history. We cannot refund a store purchase on their behalf, but tell us anyway and we will help you sort it out.

Where you live

Nothing here removes a right the law gives you. If consumer law where you live requires more than this policy offers, that law wins and we follow it.