Terms of Service

What Eyeagnosis is

Eyeagnosis photographs your iris and reports what it observes there, following the charts and conventions of iridology. It is a wellness and educational tool.

It is not a medical device and it does not diagnose anything. Nothing it reports is a diagnosis, a treatment, or a substitute for a doctor. If something worries you, see a clinician. If something is urgent, do not open an app — call emergency services.

Your account

You need to be 16 or older. Keep your password to yourself; you are responsible for what happens under your account. Give us a real email address, because it is how we reach you about your subscription.

Upload photographs of your own eyes, or of someone who has asked you to. Do not upload anyone else's.

Plans and payment

Plans are sold on this website, not through the app stores, and are billed by Stripe. Each plan includes a number of scans a month.

• Unused scans roll over on paid plans, up to twice your monthly allowance. Anything above that ceiling is not carried further. Free-plan scans do not roll over.
• A failed payment gives you seven days. Your access and your remaining scans stay untouched while we retry. Pay within that week and nothing is lost. If the week ends unpaid, access and any remaining scans end with it.
• Changing plan. An upgrade starts immediately and you pay the difference for the rest of the current period that day. A downgrade takes effect at the end of the period you have already paid for, and until then you keep the plan and the scans you paid for.
• Cancelling takes effect at the end of the period you have already paid for. You keep your access until then.
• The Student plan requires proof of current enrolment. We may ask again, and may move an account to the standard price if the proof is no longer valid.

Prices can change. If yours does, we will tell you before the change applies to you, and you can cancel instead.

Starting immediately, and refunds

Credits are usable the moment a payment succeeds. That is stated beside the buy button, together with what it means: a service that starts immediately means you give up the fourteen-day right to withdraw from a distance contract for a refund. Going ahead with the purchase is your confirmation of that, and we record it, with the version of these terms in force, against your purchase.

In its place we offer 48 hours, calculated on what you have used: unspent credits are refunded in full, spent ones are deducted at the plan’s own per-credit rate. The Refund Policy sets out how that is worked out, and forms part of these terms. Faults on our side — a failed scan, a double charge — are always corrected, with no time limit.

One-on-one assessments

A session with a practitioner is bought separately and is not part of any plan. It is a wellness consultation. The practitioner does not diagnose, prescribe, or replace your doctor. A session can be cancelled or moved up to 24 hours before it starts and is refunded in full; inside 24 hours, or if nobody arrives, it is not refunded, because the practitioner has held the hour.

What you may not do

• Resell or redistribute your results as a clinical or diagnostic service.
• Automate access to the API, scrape it, or work around your plan's limits.
• Upload anything that is not an eye, or that you have no right to upload.
• Present Eyeagnosis output as a medical opinion.

Who owns what

Your photographs and your results are yours. You give us permission to process them for the purpose of running your scans and keeping your history — nothing else. The app, the models and the interface are ours.

Availability

We aim to keep the service running and will not always succeed. It is provided as it is, without a warranty that every scan will succeed or that any finding is accurate. Where the law allows us to limit our liability, it is limited to what you paid us in the twelve months before the problem. Nothing here limits liability we are not permitted to limit.

Ending it

You can delete your account at any time from Settings. We can suspend an account that breaks these terms, and will explain why unless we are not allowed to.

Governing law

These terms are governed by the law of the jurisdiction in which NZ Health Clinic is established, without affecting any consumer rights you have where you live.

Contact

support@eyeagnosis.app